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High-Reliability Health Care: Getting There from Here

Tuesday September 17, 2013


A new article in The Milbank Quarterly urges hospitals to make the substantial changes that will be needed to achieve the ultimate goal of zero patient harm by adapting lessons from high-risk industries. The article “High-Reliability Health Care: Getting There from Here,” was written by Drs. Mark R. Chassin and Jerod M. Loeb, The Joint Commission.
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Health care is a team sport. There are many hands involved in providing good health care. Communication among those various caregivers is essential for good patient outcomes. Without that, the care becomes fragmented and is poorly delivered.
Rick Olson, M.D. - Chief of Staff
Kaiser Sunnyside Medical Center

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To transform health care into a high-reliability industry by developing highly effective, durable solutions to health care’s most critical safety and quality problems in collaboration with health care organizations, by disseminating the solutions widely, and by facilitating their adoption.

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