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High-Reliability Health Care: Getting There from Here

Tuesday September 17, 2013
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A new article in The Milbank Quarterly urges hospitals to make the substantial changes that will be needed to achieve the ultimate goal of zero patient harm by adapting lessons from high-risk industries. The article “High-Reliability Health Care: Getting There from Here,” was written by Drs. Mark R. Chassin and Jerod M. Loeb, The Joint Commission.
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Hand hygiene is a real problem in hospitals and health systems. I think that the public believes hand hygiene is an accepted practice of physicians, nurses and staff. But as we look at performance, we realize that it is a challenge.
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