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High-Reliability Health Care: Getting There from Here

Tuesday September 17, 2013
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A new article in The Milbank Quarterly urges hospitals to make the substantial changes that will be needed to achieve the ultimate goal of zero patient harm by adapting lessons from high-risk industries. The article “High-Reliability Health Care: Getting There from Here,” was written by Drs. Mark R. Chassin and Jerod M. Loeb, The Joint Commission.
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Ultimately, what we would like to see the Hand-Off Communications project accomplish is improved patient safety, improved patient satisfaction, and improved satisfaction of the people giving and accepting hand offs.
Ann Weinacker, M.D. - Associate Professor of Medicine / Division of Pulmonary and Critical Care Medicine
Stanford University Medical Center

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To transform health care into a high-reliability industry by developing highly effective, durable solutions to health care’s most critical safety and quality problems in collaboration with health care organizations, by disseminating the solutions widely, and by facilitating their adoption.

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