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Tuesday 6:22 CST, February 21, 2017

Teaming Up to Make Health Care More Reliable

High reliability is defined as consistent performance at high levels of safety over long periods of time. In other words, highly reliable health care is care that is excellent for every patient, every time.

Since 2013, the Joint Commission Center for Transforming Healthcare has collaborated with the South Carolina Hospital Association (SCHA) through the South Carolina Safe Care Commitment, a multi-year engagement that works with participating hospitals to strengthen their processes, systems, and structures, resulting in patient care that is consistently excellent and consistently safe.

The initiative includes health care organizations representing approximately 50 percent of the acute care discharges throughout the state with new organizations joining the work each year.
CEOs and other executives from participating South Carolina hospitals meet regularly to collaborate on strategies to move health care toward the same highly reliable performance seen in industries such as aviation and nuclear power.

The collaboration between SCHA and the Center is part of the Center’s efforts to solve health care’s most critical safety and quality problems by creating solutions for progressing toward high reliability in health care.

Oro™ 2.0 Development
Many organizations, including those in South Carolina, assisted the Center in developing Oro™ 2.0, the High Reliability Organizational Assessment online application. Learn more about Oro™ 2.0.

For more information about teaming up with the Center please contact Coleen Smith, R.N., M.B.A., CPHQ, director, High Reliability Initiatives, Joint Commission Center for Transforming Healthcare, at csmith@jointcommission.org.


South Carolina Hospital Association "Zero Harm" Video

The Joint Commission Center for Transforming Healthcare - Teaming Up to Improve Patient Safety

 

Michigan Health & Hospital Association Joins the Team

Michigan is the Second State to Partner with the Joint Commission Center for Transforming Healthcare on a Statewide High Reliability Improvement Effort


The Michigan Health & Hospital Association (MHA) and its member hospitals have established a long-standing reputation for leadership on patient safety and quality improvement. At its Nov. 4, 2015, meeting, the MHA Board of Trustees acted to further that commitment by unanimously supporting a motion for Michigan hospitals to begin the journey to become Highly Reliable Organizations (HROs).

Sam R. Watson, MHA’s senior vice president of patient safety and quality and executive director of the MHA Keystone Center, said in a recent interview, “Achieving high reliability in healthcare is the next step in improving Michigan’s quality of care, reducing costs and minimizing institutional risk for both patients and providers.”

The MHA is the second state in the US to partner with the Joint Commission Center for Transforming Healthcare on a statewide HRO improvement effort.  “High reliability in healthcare signifies excellent care is consistently delivered, with a commitment to zero preventable harm,” Watson added.

Michigan’s partnership with the Center for Transforming Healthcare will allow Michigan hospitals to systematically look at and develop strategies to improve organizational effectiveness and efficiency, customer satisfaction, compliance and organizational culture, while ensuring the best care is provided to every patient, every time. Read the press release.

For more information about teaming up with the Center please contact Coleen Smith, R.N., M.B.A., CPHQ, director, High Reliability Initiatives, Joint Commission Center for Transforming Healthcare, at csmith@jointcommission.org.
 



 

 

 

 

Video: Why High Reliability Matters

 

 
 
Oro Log Team
Oro Req Access

Video: Why High Reliability Matters


What is Oro™ 2.0


Oro™ 2.0 is an online organizational assessment with resources designed to guide hospital leadership through the high reliability journey, specifically within the areas of:

  • Leadership Commitment
  • Safety Culture
  • Performance Improvement

Learn more...

Oro™ 2.0 Resource Library

  • Provides references and tools that will help organizations learn more about each of the 14 components within the High Reliability Maturity Model.
  • These references and tools may be used to advance in areas of opportunity identified by the Assessment
  • Includes an Action Plan template to document your next steps in areas of opportunity or for strategic focus.

Learn more...

Milbank Quarterly

 
How can health care become highly reliable? Read about the High Reliability Maturity Model in High Reliablity Health Care: Getting There from Here. . .