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Developed by the Joint Commission Center for Transforming Healthcare, the Targeted Solutions Tool (TST) is a unique online application that helps both domestic and international Joint Commission-accredited organizations solve some of the most persistent health care quality and safety problems. Through a step-by-step process, the TST guides organizations in accurately measuring their actual performance, identifying their barriers to excellent performance, and then directing them to proven solutions that are customized to address each organization’s specific barriers.
The Center uses Robust Process Improvement® (RPI®) methodology to solve complex issues in health care. RPI is a fact-based, systematic, and data-driven problem-solving approach that incorporates the tools and concepts from Lean Six Sigma and Change Management methodologies, and is a key component to achieving high reliability. The Center participants, which include some of the nation’s leading hospitals and health systems, have a great deal of experience using RPI concepts and tools. The goal is to share the work of the Center through the TST. The TST guides organizations through RPI methodology to accurately measure their baseline performance, identify their root causes, and direct them to proven solutions that are customized to address each of their specific root causes without the user needing Lean Six Sigma or Change Management expertise.
Both domestic and international staff at a Joint Commission accredited organization can request access to the tool by going to the TST tab on the Center website and clicking the ‘Request Access’ button.
Call Joint Commission Customer Service at (630) 792-5800 or send an e-mail to firstname.lastname@example.org with your name, organization name and organization number. We will respond to your e-mail within two business days.
If you’ve utilized the Joint Commission Center for Transforming Healthcare Targeted Solutions Tools® or Oro™ 2.0, or have participated in any of our training programs, we invite you to share your experience. Simply Click Here to provide a few highlights about lessons learned, insights gained, results achieved--In Your Own Words…
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The Joint Commission Center for Transforming Healthcare is a 501(c)(3) non-profit organization. Federal Tax ID Number: 26-3020947