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Monday 2:42 CST, December 18, 2017

FAQs

General Questions- Submit a Question

Why did The Joint Commission decide to create the Center?

What is the Joint Commission Center for Transforming Healthcare?

How will the Center address shortfalls in quality and safety?

Why is the Center using Robust Process Improvement ® (RPI) to improve health care?


General Questions

Q: Why did The Joint Commission decide to create the Center?
A:
Historically, The Joint Commission has led the way nationally and internationally to identify the highest priority health care quality and safety problems and to address them. With National Patient Safety Goals, core measures, and state-of-the-art accreditation standards, health care organizations know where they should be focusing their efforts to gain the greatest improvements in safety and quality. Many already devote sizable resources to this end. Yet, major shortfalls in quality and safety persist.
 
 
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Q: What is the Joint Commission Center for Transforming Healthcare?
A:

Created in 2008, the Joint Commission Center for Transforming Healthcare aims to solve health care’s most critical safety and quality problems. The Center’s participants – some of the nation’s leading hospitals and other health care organizations – use a systematic approach to analyze specific breakdowns in care and discover their underlying causes to develop targeted solutions that solve these complex problems. In keeping with its objective to transform health care into a high reliability industry, The Joint Commission shares these proven effective solutions with the more than 20,000 health care organizations it accredits and certifies. The Center for Transforming healthcare is a 501(c)3 not for profit affiliate of The Joint Commission.

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Q: How will the Center address shortfalls in quality and safety?
A:

The Joint Commission Center for Transforming Healthcare addresses critical safety and quality problems, such as hand hygiene, wrong site surgery, and hand-off communications. Although there is considerable agreement on the importance of these problems and on some strategies to address them, there is an even stronger demand for specific guidance on how to solve them. Health care organizations want highly effective, durable solutions that are ready to implement. The Center for Transforming Healthcare presents a new approach to achieve the magnitude and breadth of improvement that is sought by The Joint Commission, by health care organizations, by patients and their families, by physicians and other clinicians, and by other public and private stakeholders.

The Center is developing solutions through the application of the same Robust Process Improvement ® (RPI) methods and tools that other industries have long relied on to improve quality, safety and efficiency. Using these methods and tools, the Center identifies the most pressing safety problems, measures their impact, discovers their causes, develops specific solutions that are targeted to each important cause, and thoroughly tests the solutions in real-life situations. By testing, validating the results, and communicating the most effective solutions, the Center provides health care organizations with valuable knowledge, tested tools and better strategies to deliver safe, quality care.

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Q: Why is the Center using Robust Process Improvement ® (RPI) to improve health care?
A:

One of the important advantages of using process improvement tools such as DMAIC (define, measure, analyze, improve, control) is that they provide a systematic approach to solving complex problems. Specifically, they guide improvement teams to examine why processes fail to achieve their desired results. It is this systematic search for causes of quality and safety problems and the assessment of the relative contribution of each cause that gives these improvement tools a great deal of their effectiveness. Experience with the application of the tools of Robust Process Improvement® in health care is consistent with that of other industries including aerospace, automotive, construction, electronics and more.

The collaborating organizations in the Center’s network have a great deal of experience using RPI® methods and tools, such as Lean Six Sigma and change management, in the health care environment. Currently, the lack of convincing data is a key weakness in the effort to improve safety and quality. Because Lean Six Sigma projects are driven by highly reliable measurements, they provide an ideal source of data on the ultimate impact of the solutions.  
 

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