High Reliability in Health Care is Possible
High Reliability Health Care
Mark Chassin, MD, President and CEO, The Joint Commission
If not us, then who?
“As with any fundamental change in health care, the hard work of accelerating development of a safety culture begins with senior leadership. Without concerted and ongoing efforts by senior leaders to exemplify and cultivate that culture, the organization cannot change.”
Ana Pujols-McKee, MD, Chief Medical Officer, The Joint Commission