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Friday 5:27 CST, December 14, 2018

High Reliability Health Care Training Programs


Sustainable solutions customized to your organization’s needs

Partnership to High Reliability

3 year Engagement/CEs Available

Work with the Joint Commission Center for Transforming Healthcare (the Center) to build and strengthen the high reliability domains of leadership and performance improvement through engagement with leadership and staff. This program includes a facilitated high reliability self-assessment, Oro™ 2.0; intensive training in Robust Process Improvement® (RPI®); and implementation of system-wide programs that focus on zero harm, patient and employee safety, quality, and the patient experience.

Core Components:

  • Steps to Building a Sustainable Program
  • Leadership Commitment and Action Training
  • RPI Training in Lean Six Sigma and Facilitating Change™
  • Oro™ 2.0 High Reliability Organizational Assessment
  • RPI Certification for Green Belts, Black Belts, Change Leaders and Master Change Leaders
  • RPI Program Development and Sustainment
  • Coaching and Mentoring

For more information, please contact David Grazman at

RPI® Training for Green Belts or Change Leaders

2-3 year Engagement/CEs Available

A comprehensive program that includes training in Lean Six Sigma and Change Management methods and tools. Partner with the Center to develop a self-sustaining Green Belt or Change Leader program, and design training for selected Black Belts in Lean Six Sigma and Facilitating Change™ or for selected Master Change Leaders in Facilitating Change™ and Advanced Meeting Facilitation.

Core Components:

  • Leadership Training
  • RPI Program Design for Sustainability
  • Train Initial Sets of Local Experts
  • Train the Trainers
  • Training Projects
  • RPI Certification
  • Coaching and Mentoring

For more information, please contact David Grazman at

Leadership Change Management Training

4 month Engagement/CEs Available

This engagement includes Leaders Facilitating Change™ training and Meeting Facilitation training. Participants will learn how Facilitating Change™ complements process improvement methods, and develop meeting planning and facilitation skills that will result in highly effective and productive meetings.

Core Components:

  • Plan Your Project
  • Inspire People
  • Launch the Initiative
  • Support the Change
  • Meeting Preparation Skills
  • Meeting Facilitation Techniques and Strategies
  • Follow Through Best Practices

For more information, please contact David Grazman at

Oro™ 2.0 High Reliability Organizational Assessment Facilitation

1.5 day Engagement

The Oro™ 2.0 High Reliability Organizational Assessment allows senior leaders in a hospital to self-assess their stage of maturity in 14 areas of performance that are critical for advancing from low-to-high reliability and the goal of zero preventable harm. Oro™ 2.0 is a discovery process that generates a series of comprehensive reports which focus on organizational strengths, growth opportunities and target areas. The continued use of Oro™ 2.0 allows an organization to track progress over time on the journey to highly reliable health care.

Core Components:

  • Consensus Meeting Preparation and Facilitation
  • Interviews with Organizational Leadership
  • Results Analysis and Summary Presentation to Senior Leadership Team
  • Guided Development of Action Plan with Senior Leadership

For more information, please contact David Grazman at

Video: Why High Reliability Matters



Contact Us

For information on these and additional educational programs and workshops, please email:

In Your Own Words…

If you’ve utilized the Joint Commission Center for Transforming Healthcare Targeted Solutions Tools® or Oro™ 2.0, or have participated in any of our training programs, we invite you to share your experience. Simply Click Here to provide a few highlights about lessons learned, insights gained, results achieved--In Your Own Words…

In Their Own Words. . .

"This engagement has been a wonderful experience for our organization!  Sessions were informative, engaging and all participants left inspired to take these tools back to their facilities and begin to incorporate these change methods into their daily practices to support highly reliable safe patient care.  A real home run!”

– System CMO at health system

“One of the best programs of this type I’ve seen!”

– Executive Leader at health system

 “We had a high-energy 2 days, learned a great deal of useful information”

– Executive Leader at health system

 “Our relationship with The Joint Commission was game changing!  They have a rigorous program, and an outstanding team.  The Joint Commission has this process hard wired.”

– health system CEO 

“Joint Commission has figured out how to educate healthcare organizations in building their own RPI programs.”

– health system CFO

“Instructors were crowd pleasers, mixing humor, reality and valuable information into the program.”

– leadership at behavioral healthcare organization

High Reliability Training Programs Brochure



Robust Process Improvement

The Joint Commission Center for Transforming Healthcare and its participating organizations use Robust Process Improvement® (RPI®) methods and tools to improve the quality and safety of health care. These include Lean Six Sigma, change management process and other change management methodologies and tools for high reliability.

Learn more...

Video: A Look at Citrus Valley's Journey to High Reliability

Oro 2.0