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Friday 6:03 CST, December 14, 2018

High Reliability in Health Care

High Reliability: The Gold Standard in Health Care

For more than 60 years, The Joint Commission has inspired hospitals and health care organizations to excel in providing safe and effective care of the highest quality by earning and maintaining The Joint Commission’s Gold Seal of Approval™, a symbol of quality that is recognized nationwide and reflects an organization’s commitment to meeting demanding performance standards.

At the Joint Commission Center for Transforming Healthcare, our mission to transform health care into a high reliability industry by developing effective solutions to health care’s most critical safety and quality problems continues the quest for achieving the gold standard in health care. Why? Because, along with our participating hospitals and organizations, we believe high reliability in health care means consistent excellence in quality and safety for every patient, every time.

High Reliability in Health Care:

  • Improves organizational effectiveness
  • Improves organizational efficiency
  • Improves customer satisfaction
  • Improves compliance
  • Improves organizational culture
  • Improves documentation

The road to high reliability is an ongoing journey. It’s a commitment to patient safety and the way we deliver quality health care. So join the journey and let the Joint Commission Center for Transforming Healthcare guide you every step of the way.

For more information call 630-792-5800 or e-mail


Video: Why High Reliability Matters



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Video: Why High Reliability Matters

What is Oro™ 2.0

Oro™ 2.0 is an online organizational assessment with resources designed to guide hospital leadership through the high reliability journey, specifically within the areas of:

  • Leadership Commitment
  • Safety Culture
  • Performance Improvement

Learn more...

Oro™ 2.0 Resource Library

  • Provides references and tools that will help organizations learn more about each of the 14 components within the High Reliability Maturity Model.
  • These references and tools may be used to advance in areas of opportunity identified by the Assessment
  • Includes an Action Plan template to document your next steps in areas of opportunity or for strategic focus.

Learn more...

Teaming Up

Zero Harm is what drives us. Collaboration is how we get there.

Learn more…


American Nurse Today
Read about the importance of front line staff recognizing and reporting small problems before they become big problems in “Promoting High Reliability on the Front Line.”

Millbank Quarterly
How can health care become highly reliable? Read about the High Reliability Maturity Model in “High Reliability Health Care: Getting There from Here.”

Healthcare Executive 
Zero harm: An achievable goal.” Read about the essential role of high reliability in solving quality and safety problems. 

Video: WEBINAR REPLAY: Dr. Mark Chassin presents "Building Your Safety Culture: A Job for Leaders