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Friday 6:46 CST, December 14, 2018

Oro™ 2.0 High Reliability Assessment & Resources

About Oro™ 2.0 High Reliability Assessment & Resources

At the Joint Commission Center for Transforming Healthcare, our mission to transform health care into a high reliability industry by developing effective solutions to health care’s most critical safety and quality problems continues the quest for achieving the gold standard in health care. Why? Because, along with our participating hospitals and organizations, we believe high reliability in health care means consistent excellence in quality and safety for every patient, every time.

Now Available: Oro™ 2.0
Oro™ 2.0 is an online organizational assessment with resources designed to guide hospital leadership throughout the high reliability journey, specifically within the areas of:

  • Leadership Commitment
  • Safety Culture
  • Robust Process Improvement

The discoveries made throughout the Oro™ 2.0 process help organizations identify their high reliability maturity level and opportunities for improvement. A detailed summary report complete with resources help further the organization’s maturity level.

Why Use Oro™ 2.0?

  • Allows senior leaders in a hospital to evaluate their readiness for and advancement toward high reliability and the goal of zero preventable harm.

  • Provides crucial, leading indicator information about strengths, opportunities, and potential investment strategies for achieving performance.

  • Provides references and tools that will help users learn more about high reliability in health care.

  • Is complimentary to Joint Commission domestic customers and separate from accreditation. Surveyors do not have access to data in Oro™ 2.0.

Oro™ 2.0 Timeline at a Glance

How long will it take to complete the Oro™ 2.0 High Reliability Organizational Assessment?
It typically takes an organization about one month from start to finish, but with organizational commitment you can complete it within one week.

What is involved in this process?
The process consists of two parts: 1) establish where you are now, as an organization and 2) planning for your High Reliability Journey

Download the PDF


Video: Why High Reliability Matters





Join the Journey…

The road to high reliability is an ongoing journey. It’s a commitment to patient safety and the way we deliver quality health care. So join the journey and let Oro™ 2.0 and the Joint Commission Center for Transforming Healthcare guide you every step of the way.


Questions? Contact us at 630.792.5800 or e-mail  oro2.0@jointcommission.org to find out more about Oro™ 2.0 today!


ORO Facilitation

Two ways to learn more 

Oro login button
Oro Requesr Access link

Test Drive Oro™ 2.0. . .

These downloadable documents let you take a sneak peek at Oro™ 2.0's assessment questions and reports.


Oro™ 2.0 Resource Library

  • Provides references and tools that will help organizations learn more about each of the 14 components within the High Reliability Maturity Model.
  • These references and tools may be used to advance in areas of opportunity identified by the Assessment
  • Includes an Action Plan template to document your next steps in areas of opportunity or for strategic focus.

Learn more...

In Your Own Words…

If you’ve utilized the Joint Commission Center for Transforming Healthcare Targeted Solutions Tools® or Oro™ 2.0, or have participated in any of our training programs, we invite you to share your experience. Simply Click Here to provide a few highlights about lessons learned, insights gained, results achieved--In Your Own Words…

Teaming Up

Zero Harm is what drives us. Collaboration is how we get there.

Learn more…

Milbank Quarterly 

How can health care become highly reliable? Read about the High Reliability Maturity Model in High Reliablity Health Care: Getting There from Here. . .