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Leaders Facilitating Change Workshop
A critical competency for all healthcare leaders in today’s environment is change management. Leading, supporting, engaging in, championing and driving change is what health care leaders are faced with daily. A formal approach to change management and training is often times missing.
Health care professionals are faced with complex and challenging situations every day, which can create a barrier to change. In fact, as many as 1.98 million people say they don’t have the tools and training to help their organizations achieve zero harm, and 21 percent say their role is too small to have an impact that big. So what steps can health care leaders take to create effective change within their organizations?
Facilitating Change™ is The Center for Transforming Healthcare’s model to performance improvement in patient safety and healthcare quality for healthcare organizations. In this two-day workshop, you will learn how incorporating formal change management processes can provide your leadership team with important tools needed to achieve strategic and operational goals and tackle complex, multifactorial issues in today’s changing health care environment.
In addition to the two-day workshop, we will also provide two (2) complimentary one-hour follow-up webinars.
During these follow up webinars, participants will be able to share how they have used the tools post training and discuss opportunities to incorporate additional change management tools in their current change initiatives with the Master Change Leader trainer.
Leaders Facilitating Change™ can help you:
Understand how culture can help and hinder change efforts.
Learn the four component, user-friendly Facilitating Change™ model.
Learn and take away practical tools to facilitate change and sustain the gains of improvement.
Immediately apply toolkit to all change initiatives and in daily work.
*Summary of Continuing Education Contact Hours Awarded for this Program:
ACCME: 8.0 CME – AMA PRA Category 1 Credit(s)
ACHE: 8.0 CE
CA Board of Registered Nursing: 8.0 CE
IACET: 0.8 CE
ASCLS P.A.C.E.: 8.0 CE
Note: This program is not offering ACPE credits.
The Joint Commission is accredited by the American Nurses Credentialing Center (ANCC), the Accreditation Council for Pharmacy Education (ACPE) and the Accreditation Council for Continuing Medical Education (ACCME-AMA PRA Category 1™), to provide continuing education for the healthcare team. Note – this program is not offering ACPE credits. The Joint Commission is provider approved by the California Board of Registered Nursing, provider number CEP 6381, for the listed contact hours. The Joint Commission is authorized to award the listed hours of pre-approved ACHE Qualified Education credit for this program toward advancement or recertification in the American College of Healthcare Executives. Participants in this program wishing to have the continuing education hours applied toward ACHE Qualified Education credit should indicate their attendance when submitting application to the American College of Healthcare Executives for advancement or recertification. The Joint Commission Enterprise has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET). The Joint Commission is approved as a provider of continuing education programs in the clinical laboratory sciences by the ASCLS P.A.C.E.® program. ASCLS P.A.C.E., 6701 Democracy Blvd., Suite 300, Bethesda, MD 20817-1574.
As a team, our instructors and mentors bring the experience of the Joint Commission Center for Transforming Healthcare’s innovative work with leading health care systems and hospitals, and provide training and mentoring on high reliability concepts and the pursuit of zero harm, including Robust Process Improvement® (RPI®) tools and methods. Our teams’ expertise comes from guiding health care providers exclusively in applying RPI principles to their own patient safety and quality processes, such as improving hand hygiene, reducing health care associated pressure injuries, sepsis mortality, billing errors and staff turnover.
A team of certified process improvement experts with experience applying Lean, Six Sigma, and change management skills specifically within health care settings will be guiding and mentoring the participants in this program.
“The course offered by The Center for Transforming Healthcare proved to be an excellent starting point for our senior leaders to learn how they can use tools and techniques in their daily work to build buy-in and engagement, overcome resistance, and sustain gains needed for successful change. Two days of participatory learning and training kept a diverse cross section of our leaders engaged and The Center facilitators for the training maximized the benefit for our leaders. Highly recommended.”
– J Michael Henderson, MB. ChB., Chief Medical Officer, University of Mississippi Medical Center
“This engagement has been a wonderful experience for our organization! Sessions were informative, engaging and all participants left inspired to take these tools back to their facilities and begin to incorporate these change methods into their daily practices to support highly reliable safe patient care. A real home run!”
Introduction to Facilitating Change™
Overview on how change affects people and the importance of change management in any change initiative.
Facilitating Change™ Model
An introduction to The Joint Commission’s change management model, Facilitating Change™.
Plan Your Project
Learn how to identify the many aspects of culture that your change will affect, define your problem, identify key stakeholders, engage the right people, and begin to build the need for change.
Learn how to build support for your change, make it personal for people to ensure they know what’s in it for them, identify and overcome resistance, and how, as leaders, you should lead change in your organization.
Launch the Initiative Learn strategies to make sure that your operations and infrastructure is aligned to support your change, identify various aspects of operations and how they could potentially impact your change, and develop a communications strategy to help get the word out.
Support the Change
Learn how to identify and overcome cultural roadblocks, monitor progress, and sustain the gains of your change.