A highly engaged two part training course:
Session 1 – April 1-5, 2019
Session 2 – June 3-7, 2019
- Prior to Session 1, participants will have access to two important videos to prepare for the training sessions:
- Topic 1 – How to select effective process improvement Green Belt projects (30 minutes)
- Topic 2 – The role of project champions and sponsors (60 minutes)
- Mentoring calls every two weeks throughout the project lifecycle (6 months) by process improvement experts to help trainees navigate barriers to project success
- Participants will have the ability to select their own projects with ongoing mentoring by process improvement experts
As a team, our instructors and mentors bring the experience of the Joint Commission Center for Transforming Healthcare’s innovative work with leading health care systems and hospitals, and provide training and mentoring on high reliability concepts and the pursuit of zero harm, including Robust Process Improvement tools and methods. Our teams’ expertise comes from guiding health care providers exclusively in applying RPI principles to their own patient safety and quality processes, such as improving hand hygiene, improving emergency department turnaround times, or reducing medication errors, as well as operational processes, such as improving bed turnover times, reducing billing errors, or reducing staff turnover.
A team of certified process improvement experts with experience applying Lean, Six Sigma and change management skills specifically within health care settings will be guiding and mentoring the participants in this program.
Klaus Nether, D.H.Sc., MMI, MT (ASCP) SV
Executive Director, High Reliability Product Delivery
Certified Six Sigma Master Black Belt
Faculty Members: Klaus Nether, D.H.Sc., MMI, MT (ASCP) SV Executive Director, High Reliability Product Delivery Certified Six Sigma Master Black Belt Dr. Nether is the Executive Director, High Reliability Product Delivery at the Joint Commission Center for Transforming Healthcare. He leads the delivery of Center products, ensuring that these adhere to high reliability principles and Robust Process Improvement concepts. Dr. Nether is also responsible for Center solution development activities, both domestic and international. Prior to this role at the Center, Dr. Nether was a Master Black Belt in the Department of Robust Process Improvement at The Joint Commission. In this role, he supported the Joint Commission’s activities associated with establishing and sustaining a RPI culture which includes the use of Six Sigma, Lean, and formal change management.
Jim Bossert, PhD
Master Black Belt, High Reliability Initiatives
Jim Bossert is a Lean Six Sigma and Change Management Master Black Belt for High Reliability Initiatives at the Joint Commission Center for Transforming Healthcare and is responsible for leading and coordinating activities supporting the adoption of high reliability practices with hospitals and state hospital associations. He has been actively involved in quality and process improvement in all levels of management for over 25 years. Jim has authored the Supplier Management Handbook (6th Edition) and Supplier Certification among other books. He is an ASQ (American Society for Quality) Fellow, he received the Distinguished Service Medal from ASQ in 2012. Jim received his MBB from GE. Jim is the outgoing editor of the Six Sigma Forum magazine.
Prima Romulus, MBA
Black Belt II, Certified Lean Six Sigma Black Belt
Prima Romulus, MBA is a Lean Six Sigma Black Belt and a Project Lead for the Joint Commission Center for Transforming Healthcare. She currently leads and co-leads projects with external organizations nationwide in their efforts to achieve sustainable improvements in patient-care initiatives with the use of Robust Process Improvement methodology. She also helps to develop the Targeted Solutions Tool® (TST®), a process improvement application that helps identify tailored solutions to some of health care’s most critical safety and quality problems. Prima’s role is also integral to the Center for Transforming Healthcare’s mission to transform health care into a high-reliability industry in collaboration with health care organizations as she trains and mentors both internal and external Lean Six Sigma Green Belt Candidates in adopting and using RPI tools for improvement projects as well as in their everyday work activities.
Ziad Karam, MPH
Black Belt, High Reliability Initiatives
Ziad Karam, MPH is a Lean Six Sigma and Change Management Black Belt for High Reliability Initiatives at the Joint Commission Center for Transforming Healthcare. He is responsible for leading and coordinating activities supporting the adoption of high reliability practices with hospitals and state hospital associations. He also leads both internal and external improvement projects and facilitates engagements to help organizations prioritize their efforts on their high reliability journey. He is involved in the work that the Center conducts in collaboration with hospitals related to High Reliability initiatives and spread of Robust Process Improvement methodology. This included the use of the Targeted Solutions Tool, a process improvement application that addresses some of health care’s most critical safety and quality problems. He assisted with the management of all aspects of the Oro® 2.0 High Reliability Organizational Assessment and Resources application including content development, data extraction and analysis.
Teena V. Wilson
Executive Change Management Coach
Ms. Wilson has over 25 years of project and operational leadership experience. She is an experienced Joint Commission certified Master Change Leader and Green Belt with strong leadership and communications skills. She is responsible for teaching, mentoring and coaching on the Robust Process Improvement tool set with emphasis on Facilitating Change™, Meeting Facilitation, and Advanced Meeting Facilitation methodologies, and tools to positively affect process improvement, change management, leadership effectiveness and team development.
Attendees are responsible for reserving their own hotel accommodations and ground transportation to and from the class.
Courtyard by Marriott Chicago Oakbrook Terrace
6 Trans Am Plaza Drive
Oakbrook Terrace, IL 60181
DoubleTree by Hilton Chicago Oak Brook Hotel
1909 Spring Road
Oak Brook, IL 60523
Chicago Marriott Oak Brook
1401 West 22nd Street
Oak Brook, IL 60523
Both O’Hare (ORD) and Midway (MDW) Airports are convenient to The Joint Commission. To avoid long delays, it is recommended to make your in-bound car service or taxi reservation in advance. Below are some available options for ground transportation.
To make, change, or cancel reservations, please call 630-822-3788 or visit www.A1Limousine.com.
Start and End Times- Start and end times are 8:30 am CST to 4:30 pm CST (Friday does typically end a bit early, but do not book a flight before 6:00 pm CST.
- Dress Code – The dress code is business casual.
- Meals – The Center provides lunch and beverages ( breakfast will be on your own).
- Continuing Education Credits – Attendees are eligible to receive continuing education credits.
Available March 1st, the instructors will be providing registrants (in email) two links to videos to help them select their project prior to class. The first video walks through how to select a project with your project Sponsor (typically your VP) and your project Champion (typically Director). The second video is critical information on the role the Sponsor and Champion play in your project. We recommend that the Sponsor, Champion, and Green Belt watch the video together.
On March 15th the instructors will be sending a second email with welcome logistics, and as part of that will ask trainees to provide a two-sentence summary of their project.