When: July 15 - 16, 2019
Where: Joint Commission Center for Transforming Healthcare Headquarters; Joint Commission Dennis S. O’Leary Conference Center located at One Renaissance Boulevard in Oakbrook Terrace, Illinois
Registration Fee:  $995 per person 
Early Bird Registration Fee: $895 if you register on or before June 17, 2019
Note: Space is limited for this event

Register now  Register now for our upcoming event

*Summary of Continuing Education Contact Hours Awarded for this Program:

  • ACCME: 10.0 CME – AMA PRA Category 1 Credit(s)
  • ANCC: 10.0 CE
  • ACHE: 10.0 CE
  • CA Board of Registered Nursing: 10.0 CE
  • IACET: 1.0 CE
  • ASCLS P.A.C.E.: 10.0 CE

The Joint Commission is accredited by the American Nurses Credentialing Center (ANCC), the Accreditation Council for Pharmacy Education (ACPE) and the Accreditation Council for Continuing Medical Education (ACCME-AMA PRA Category 1), to provide continuing education for the healthcare team. Note – this program is not offering ACPE credits. The Joint Commission is provider approved by the California Board of Registered Nursing, provider number CEP 6381, for the listed contact hours. The Joint Commission is authorized to award the listed hours of pre-approved ACHE Qualified Education credit for this program toward advancement or recertification in the American College of Healthcare Executives. Participants in this program wishing to have the continuing education hours applied toward ACHE Qualified Education credit should indicate their attendance when submitting application to the American College of Healthcare Executives for advancement or recertification. The Joint Commission Enterprise has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET). The Joint Commission is approved as a provider of continuing education programs in the clinical laboratory sciences by the ASCLS P.A.C.E.® program. ASCLS P.A.C.E., 6701 Democracy Blvd., Suite 300, Bethesda, MD 20817-1574. The Program Number is 284-007-17. Full attendance at every session is a prerequisite for receiving full continuing education credits. This program is approved for the listed contact hours. If a participant needs to leave early, his or her continuing education credits will be reduced.

As a team, our instructors and mentors bring the experience of the Joint Commission Center for Transforming Healthcare’s innovative work with leading health care systems and hospitals, and provide training and mentoring on high reliability concepts and the pursuit of zero harm, including Robust Process Improvement (RPI) tools and methods. Our teams’ expertise comes from guiding health care providers exclusively in applying RPI principles to their own patient safety and quality processes, such as improving hand hygiene, improving emergency department turnaround times, or reducing medication errors, as well as operational processes, such as improving bed turnover times, reducing billing errors, or reducing staff turnover.

A team of certified process improvement experts with experience applying Lean, Six Sigma and change management skills specifically within health care settings will be guiding and mentoring the participants in this program.

“The course offered by The Center for Transforming Healthcare proved to be an excellent starting point for our senior leaders to learn how they can use tools and techniques in their daily work to build buy-in and engagement, overcome resistance, and sustain gains needed for successful change. Two days of participatory learning and training kept a diverse cross section of our leaders engaged and The Center facilitators for the training maximized the benefit for our leaders. Highly recommended.”

– J Michael Henderson, MB. ChB., Chief Medical Officer, University of Mississippi Medical Center

“This engagement has been a wonderful experience for our organization! Sessions were informative, engaging and all participants left inspired to take these tools back to their facilities and begin to incorporate these change methods into their daily practices to support highly reliable safe patient care. A real home run!” 

– Health System Chief Medical Officer
A room block is available at the DoubleTree by Hilton Chicago Oak Brook Hotel for the special discounted rate of $119.00 per night. Rooms at the discounted rate are limited and can be reserved until July 1, 2019. Rooms will be offered based on availability after that date. Please note, all hotel, air, and ground transportation are the responsibility of the workshop attendee. Please see below for information on how to reserve your room under the room block:

DoubleTree by Hilton Chicago Oak Brook Hotel
1909 Spring Road
Oak Brook, IL

Room Rate:
$119.00 per night
Group Name:
Leaders Facilitating Change
Group Code:

Book your hotel room here  Reserve and book your hotel room here

Complimentary shuttle service will be provided for the  ride to The Joint Commission Conference Center.
The hotel is located across from Oakbrook Center Mall.

Ground Transportation
Airport Transportation
Both O’Hare (ORD) and Midway (MDW) Airports are convenient to The Joint Commission. To avoid long delays, it is recommended to make your in-bound car service or taxi reservation in advance. Below are some available options for ground transportation. 

A-1 Limousine
To make, change, or cancel reservations, please call 630-822-3788 or visit A1 Limousine Service Upon arrival, please collect your luggage and call 800-354-5849 or 630-822-3788. The operator will provide you with the car number, baggage claim number from which to exit, and the approximate number of minutes it will take for the car to arrive. 

Approximate Costs: 
O’Hare Airport Shared Ride – $36 - $58
Midway Airport Shared Ride – $50 - $71

Leaders Facilitating Change Course Work:

  • Introduction to Facilitating Change
    Overview on how change affects people and the importance of change management in any change initiative.
  • Facilitating Change Model
    An introduction to The Joint Commission’s change management model, Facilitating Change.
  • Plan Your Project
    Learn how to identify the many aspects of culture that your change will affect, define your problem, identify key stakeholders, engage the right people, and begin to build the need for change.
  • Inspire People
    Learn how to build support for your change, make it personal for people to ensure they know what’s in it for them, identify and overcome resistance, and how, as leaders, you should lead change in your organization.
  • Launch the Initiative
    Learn strategies to make sure that your operations and infrastructure is aligned to support your change, identify various aspects of operations and how they could potentially impact your change, and develop a communications strategy to help get the word out.
  • Support the Change
    Learn how to identify and overcome cultural roadblocks, monitor progress, and sustain the gains of your change.