Learning Objectives

Individuals will:

  • Receive certification that validates:
    • Learning in foundational RPI concepts.
    • Applying improvement tools to solve problems in daily work.
  • Improve processes within their area allowing them to contribute to the organization-wide goal of zero harm.

Organizations will:

  • Optimize quality and performance improvement efforts.
  • Increase the spread of significant improvements in clinical and non-clinical processes.
  • Increase alignment and staff engagement in improvement initiatives with a common language and methodology.

Our certified team of instructors brings their experience of the Joint Commission Center for Transforming Healthcare’s innovative work with leading health care systems and hospitals, and provides training and mentoring on high reliability concepts and the pursuit of zero harm, including Robust Process Improvement (RPI) tools and methods. Our team’s expertise comes from guiding and mentoring health care providers exclusively in applying the RPI principles of Lean Six Sigma, and change management to their own patient safety and quality processes, such as improving hand hygiene, improving emergency department turnaround times, or reducing medication errors, as well as operational processes, such as improving bed turnover times, reducing billing errors, and reducing staff turnover. 

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